REFUND AND CANCELLATION POLICY

Last updated: Aug 20, 2024

At Radolabs, customer satisfaction is our utmost priority. We are committed to providing high-quality diagnostic services and ensuring a seamless experience for all our clients. This policy outlines the terms and conditions regarding refunds and cancellations for our services.

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Refund Policy

Test Services

• Eligibility for Refunds:
  • Refunds for test services will be considered in the following situations:
    • Duplicate Test Orders: If a duplicate booking occurs due to technical errors or other unforeseen circumstances.
    • Service Inability: If Radolabs is unable to perform or complete the requested test due to operational issues or other valid reasons.
• Non-Eligibility for Refunds:
  • Once the testing process has commenced and samples have been processed, refunds will generally not be applicable unless initiated by Radolabs due to the inability to complete the test.

Service Fees

• Full Refunds:
  • A full refund will be provided if service appointments (e.g., consultations or specialized services) are canceled by Radolabs due to unforeseen circumstances or resource unavailability.
• Customer-Initiated Cancellations:
  • Refunds for services canceled by the customer will be subject to the specific cancellation policies outlined at the time of booking. Any applicable cancellation fees may be deducted from the refundable amount.

Refund Processing

• Timeframe:
  • Approved refunds will be processed within 7-14 working days from the date of approval.
• Mode of Refund:
  • Refunds will be issued through the original mode of payment used during the transaction. In cases where this is not feasible, alternative arrangements will be discussed with the customer.

Cancellation Policy

Test Services

• Before Sample Collection:
  • Customers may cancel test services prior to the commencement of the sample collection process without incurring any penalties. A full refund will be processed as per the refund policy.
• After Sample Collection:
  • Cancellation requests made after sample collection has begun may not be entertained, and refunds will not be applicable except under exceptional circumstances as determined by Radolabs.

Service Appointments

• Rescheduling and Cancellations:
  • Customers wishing to reschedule or cancel service appointments must provide advance notice as specified in the appointment confirmation details (typically 24 hours prior to the scheduled time).
• Late Cancellations and No-Shows:
  • Failure to provide timely notice for cancellations or rescheduling may result in:
    • Forfeiture of any advance payments made for the service.
    • Charging of a cancellation fee, as outlined in the service terms at the time of booking.

Limitations of Liability

• Maximum Liability:
  • Radolabs’ liability is limited to the refund of the amount paid for the specific service in question.
• Non-Refundable Scenarios:
  • No refunds will be offered for services already rendered unless an error attributable to Radolabs occurred during the service delivery.
• Promotional Codes and Discounts:
  • Promo codes and discounts are non-refundable and cannot be exchanged for cash or credit in case of order cancellation.
• Right to Refuse or Cancel Orders:
  • Radolabs reserves the right to refuse or cancel orders at its discretion. In such cases, customers will be notified, and any payments made will be refunded in accordance with this policy.
• Indirect Damages:
  • Radolabs is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of data, loss of goodwill, or other intangible losses.
• Policy Amendments:
  • Radolabs reserves the right to amend or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed of any updates

Contact Us

For any questions or assistance regarding our Refund and Cancellation Policy, please contact us at:

• Email: support@radolabs.com
• Phone: +91 81002 91002
• Address: 176A, Defence Colony, Ekkatuthangal, Nandambakkam, Tamil Nadu 600032

We are committed to addressing all concerns promptly and ensuring a satisfactory resolution for our customers.